At Whimsy Lane, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
- Personal Details: Name, email address, shipping address, phone number, and payment information when you place an order or contact us.
- Browsing Data: Information such as your IP address, browser type, and activity on our site through cookies and similar technologies.
How We Use Your Information
- To process and ship your orders.
- To communicate with you about your purchases or inquiries.
- To improve our website, products, and customer experience.
- For marketing purposes (with your consent).
Data Security
We use secure methods to protect your personal data, including encryption for payment information. We do not store or share your payment details beyond processing your transaction.
Terms and Conditions
By using the Whimsy Lane website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
Products and Orders
- All items are handmade to order, and slight variations may occur, adding to the uniqueness of each piece.
- Custom orders are non-refundable unless faulty.
- We reserve the right to cancel orders if the product is unavailable or due to unforeseen circumstances.
Pricing and Payment
- Prices are listed in NZD and include GST where applicable.
- Payment must be received in full before an order is processed.
Shipping
- Refer to our Shipping Policy for detailed information on delivery times, costs, and conditions.
Liability
Whimsy Lane is not liable for:
- Delays caused by courier services.
- Loss or damage to items during shipping (unless otherwise agreed).
Amendments
We reserve the right to update these terms at any time. Changes will be effective immediately upon posting to our website.
Cookie Policy
Whimsy Lane uses cookies to enhance your browsing experience and improve our website. By using our site, you consent to the use of cookies.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and track your activity for analytics purposes.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., shopping cart).
- Analytics Cookies: Help us understand how visitors use our site to improve functionality.
- Marketing Cookies: Allow us to provide tailored ads based on your interests.
Managing Cookies
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use some features of our website.
If you have questions about any of our policies, contact us at hello@whimsylane.co.nz.
Thank you for choosing Whimsy Lane!