At Whimsy Lane, we take pride in the quality of our handcrafted creations and want you to love your purchase. To ensure your satisfaction, we offer a 30-Day Satisfaction Guarantee.
If you’re not completely happy with your product, please contact us at hello@whimsylane.co.nz within 30 days of receiving your item. We’ll work with you to resolve the issue promptly.
Important Details
- Change of Mind: We do not provide refunds for change of mind, so please choose carefully.
- Gift Vouchers: Refunds cannot be offered for gift vouchers.
- Custom Items: For personalised or custom-made products, we’ll resolve issues related to quality or defects but cannot accept returns due to their unique nature.
- Clearance Items: Clearance items are final sale and cannot be returned or refunded.
Refunds
To be eligible for a return, your item must be:
- Unused and in the same condition you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
Refund Process:
- Once your return is received and inspected, we’ll email you to confirm receipt and notify you of your refund status.
- If approved, your refund will be processed, and a credit will be applied to your original payment method. Only the original payment method can be credited.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at hello@whimsylane.co.nz.
Shipping Returns
- You are responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
- If you’re returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions about refunds or returns, contact us at hello@whimsylane.co.nz. We’re here to assist you!